Refund policy

Our return policy allows for returns within 30 days from the date you receive your item. To initiate a return, your item must be in the original condition as when received, unworn or unused, and in the original packaging. You must also have the receipt or proof of purchase. To begin the return process, please reach out to us at contact@namubeauty.net.

Once we approve your return, we will provide you with detailed instructions on how and where to return your package. Returns that are not pre-approved will be rejected.

For any inquiries regarding returns, feel free to contact us at contact@namubeauty.net.

Damages and issues

Upon receiving your order, please inspect it right away. If you find the item defective, damaged, or incorrect, contact us immediately so we can assess the situation and address it promptly.

Exceptions / non-returnable items

We cannot accept returns on certain types of items, such as perishable goods (food, flowers, or plants), custom-made products (special orders or personalized items), and personal care goods (beauty products). Returns of hazardous materials, flammable liquids, or gases are also prohibited. If you have concerns about a specific item, please contact us.
Please note that if the return is initiated because the product did not meet your preferences or if an incorrect size was ordered, you will be responsible for covering the cost of shipping the item back to us.

European Union 14 day cooling-off period

For customers in the European Union, you have the right to cancel your order within 14 days of receipt, for any reason and without justification. The item must be in its original, unused condition, with tags, and in its original packaging, accompanied by the receipt or proof of purchase.

Refunds

Upon receiving and inspecting your returned item, we will inform you about the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within 10 business days.
Note that processing times may vary with banks or credit card providers. If you haven’t received your refund after 10 business days of approval, please get in touch with us at contact@namubeauty.net or through our contact form.